OVERSIGHT OF OUTSOURCED SERVICE CONTRACTS: A STUDY AT A FEDERAL PUBLIC UNIVERSITY

um estudo na universidade pública federal

Abstract

This study analyzed the methodologies, challenges, and outcomes related to the oversight of outsourced service contracts at a Federal Public University, whose identity was kept confidential for ethical reasons. Adopting a qualitative approach, the research employed the thematic analysis method proposed by Braun and Clarke (2006) to deepen the understanding of the perceptions of the actors involved in this critical management process. The main findings revealed systemic challenges that weaken the oversight process. Among them are the inadequate training of contract supervisors, who often assume responsibility without proper preparation in legislation or management, and work overload, which prevents them from conducting detailed and proactive supervision. These shortcomings expose the university to significant risks, including administrative inefficiency, waste of public resources, and the delivery of low-quality services. The study concludes that continuous improvement in contract management and oversight is essential, recommending the implementation of robust training programs, clear definition of roles, and the development of support tools to optimize supervisors’ work and ensure proper contract execution.